Privacy policy
The Solva Group · ABN 27 386 911 685
The Solva Group ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, or team.
Business: The Solva Group, operated by M Hanna & J.E Smale, a partnership based in Melbourne, Australia.
Website: thesolvagroup.com
Contact: mark@thesolvagroup.com
1. Information We Collect
We collect personal information that you voluntarily provide when you:
- Book a call through Google Calendar's appointment booking (name, email address, and any details you include in the booking form)
- Submit a contact form or enquiry on our website
- Communicate with us via email
- Purchase services or lead lists (billing and payment information processed by Stripe)
- Provide your Ideal Customer Profile (ICP) details as part of a service engagement
Our web server keeps standard access logs (IP address, browser type and the pages requested) for security and troubleshooting. Google Analytics and Microsoft Clarity also record how the site is used: the pages visited, the referring site, the device and browser type, and clicks and scrolling.
2. How We Use Your Information
We use the information we collect to:
- Deliver and manage our services (SDR, lead lists, RevOps, customer success)
- Communicate with you about your projects, bookings, and account
- Process payments and send invoices
- Improve our website, services, and user experience
- Send relevant updates about our services (you can opt out at any time)
- Comply with legal obligations
We will never sell your personal information to third parties.
3. Third-Party Services
When you send an enquiry through our website form, it is delivered to our inbox by Resend, an email delivery service. See Resend's Privacy Policy.
We use a limited number of trusted third-party services to operate our business:
- Google Calendar appointment scheduling - for booking calls and meetings. When you book a call, Google collects your name and email. See Google's Privacy Policy.
- Stripe - for payment processing. We do not store your credit card details; Stripe handles all payment data securely. See Stripe's Privacy Policy.
- Google Analytics - for understanding website traffic and usage patterns. See How Google uses information from sites or apps that use our services.
- Microsoft Clarity - for seeing how visitors use our site through click maps and replays of visits. See the Microsoft Privacy Statement.
Each third-party service has its own privacy policy governing how they handle your data. We encourage you to review those policies.
4. Cookies
We use minimal cookies on our website:
- Analytics cookies - Google Analytics and Microsoft Clarity use cookies to track site usage and visitor behaviour. These help us understand which pages are popular and how visitors navigate our site.
- Essential cookies - Basic cookies that may be required for the website to function correctly.
We do not use advertising cookies or tracking pixels. You can disable cookies through your browser settings, though this may affect your experience on the site.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Client data - retained for the duration of our engagement plus 7 years for tax and legal compliance.
- Enquiry and booking data - retained for up to 2 years after your last interaction, unless you request deletion sooner.
- Analytics data - retained in anonymised form as configured in our Google Analytics settings.
When data is no longer needed, we securely delete or anonymise it.
6. Your Rights
You have the right to:
- Access your personal information we hold about you
- Correct any inaccurate or incomplete information
- Delete your personal information (subject to legal retention requirements)
- Withdraw consent for any processing based on your consent
- Request a copy of your data in a portable format
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at mark@thesolvagroup.com. We will respond to your request within 30 days.
7. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes using secure hosting, encrypted connections (HTTPS), and limiting access to personal data to only those who need it to deliver our services.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Australian Privacy Principles
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). As an Australian business, we are committed to handling your personal information in accordance with these principles, which govern how we collect, use, disclose, store, and provide access to personal information.
If you believe we have breached the APPs, you may lodge a complaint with us at mark@thesolvagroup.com. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
9. International Data
Some of our third-party services may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
Mark Hanna
The Solva Group
Melbourne, Australia
mark@thesolvagroup.com